Upper Levels

The Upper Levels live in safety and comfort several floors up, and come down with money. Some are servants shopping for an employer, some are bored, and some are testing how useful you are.

Who comes down

• Visitors staying in the Lower Levels want its illicit pleasures: drink, tobacco, anything. Bored residents come shopping and ask for your best stock.
• Private chefs look for exotic ingredients and unusual food; servants buy household items for their employers.
• Charity organisers donate goods to struggling shops, or collect them for people in need below.

Raising standing

Upper Levels standing is almost purely a trade figure. Nothing you do with the gun, the alarm or a report touches it, and in exchange their trade counts at ×1.2, the best rate in the game — and they arrive with the budget to use it.

What moves it	Effect
Any trade	the standard rate, then ×1.2
Eleanor’s fourth visit	×2
Reporting an Upper Levels customer	−8, then 2 worse each time, down to −20
The blackmailer being caught	−30
An Alarm Transmitter Module broadcast	+1, once

Shooting a confirmed aug does nothing for the Upper Levels, and neither does shooting an ordinary customer. If you want their favour, sell them things.

See Reputation & factions for the shared rate and the multipliers that apply to every trade.

Standing and perks

Perks switch on as your standing reaches each value: good ones at or above a positive number, penalties at or below a negative one.

Standing	Perk	Effect
+100	Rave Reviews	All customers from the Upper Levels have 25% more credits to spend.Your Store is the worst kept secret in the Upper Levels. Customers from the Upper Levels are willing to spend more when they visit.
+80	Household Name	You have 20% chance of receiving 1 additional daily customer from the Upper Levels.Your Store has become the talk of the Upper Levels.
+60	Gossipmonger	You will receive advanced notice of most Upper Levels events.They never stop talking up there... sometimes they even say something useful.
+40	Upper Level Charity	A benefactor from the Upper Levels will occasionally donate goods to your Store.Publicity stunts or genuine kindness? You won't argue with free goods.
+20	Pourboire	You will receive 15% bonus when selling items to customers from the Upper Levels.They don't haggle. They just drop a few extra credits and call it etiquette.
−40	Tourist Trap	Customers from the Upper Levels are less likely to visit your Store.Upper Levels clients expect better. Lately, you're not delivering.
−60	Petition to Security	You lose Reputation with Security 2x faster and active investigations progress 150% faster.Using their influence, the Upper Levels have petitioned Security to keep a closer eye on you.

Events

• Upper Levels charities send medical staff and supplies below, which reduces unrest.
• Revolution raids on the Upper Levels loot homes and businesses, and the stolen goods raise the supply of household goods below.

Eleanor

Eleanor, whose mother runs the biggest hydroponic farm on the station, is stranded in the Lower Levels after that mother is jailed for embezzlement. Unimpressed by shops down here, Eleanor wants fresh, varied food until a return upstairs.

See Eleanor for her later food request and scavenging story (spoilers).

Faces of the Upper Levels

• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 

Sources: the game’s localization tables (ClientName, Dialogue, Mechanic, RepPerkTable) and code (StoreReputation.OnItemTraded and ReportedClient, StoreClientFactionSetup, MachineAlarm, StoreReputation, SpriteDict), demo build 049-Rev3-L.